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NewWave Telecom and Technologies, Inc.: Innovators Working to Improve the Nation’s Healthcare Quality

There’s a small business in Maryland that’s had a big impact ensuring that the nation’s healthcare quality takes center stage once a year without a hitch: NewWave Telecom and Technologies, Inc. (NewWave). For over six years, NewWave, headquartered in Elkridge, has played an integral role in the Centers for Medicare & Medicaid Services (CMS) annual Quality Conference. The 2016 Conference, most recently held in mid-December in downtown Baltimore, provided a collaborative forum for public and private health care leaders from around the country to improve the nation’s healthcare quality.

The annual CMS Quality Conference showcases technical assistance and the latest quality improvement techniques and innovation throughout the healthcare community. The event also highlights NewWave’s ability to ensure messages are managed, agendas are accurate, and presenters—from the Secretary of Health and Human Services (HHS) and the U.S. Surgeon General, to patients impacted by quality of care issues—are in good hands. From the Conference’s opening remarks, the nation’s leading healthcare IT experts exchange ideas for solving our most critical healthcare challenges, including population health, behavioral health, disease prevention, patient safety, end stage renal disease, and more. NewWave, under contract with CMS, manages the conference’s planning, production and operations for over 2400 attendees comprised of health care leaders, providers, patients and other representatives across the healthcare spectrum.

“Over the course of the last five or six years… we have a whole new level of synergy and collaboration that is occurring across the country,” said Dennis Wagner, Director of the Quality Improvement and Innovation Group at CMS. “Much of it is a direct result of the way our Quality Improvement Networks are working with each other. So the Conference models the very behaviors we want to see more of in the U.S. health care system.”

Though it originated as a technical IT training event, the Quality Conference’s scope, complexity, and impact has far exceeded its original intent. “What is most impressive to me,” says Patrick Munis, NewWave’s President and CEO, “is to witness the passion of the attendees and the growth and modernization of the Conference. Although the value of the traditional presence of training and presentations still exists, I am proud of the innovation that NewWave has been able to introduce to such an impactful conference.”

NewWave’s proven success with the Conference has grown out its strong healthcare program and project management experience. Since 2004, the company has been at the heart of significant federal health IT investments. That history, combined with NewWave’s in-depth understanding of CMS’ customers and programs, provides innovative approaches and core capabilities that ensure the event’s success. Most recently, the Conference has provided CMS and the nation’s healthcare quality improvement leaders with web technologies that enhance the event’s social media integration, optimize mobile applications, and improve data collection--all while using less paper, providing a more environmentally friendly experience.

“At NewWave, we take sincere pride in our ability to offer customers a wide range of technical expertise coupled with impeccable service,” says Munis. “With our Agile capabilities, we can maximize our skills to cover all aspects of conference logistics; that’s the kind of thing that sets us apart from the competition!”

About NewWave:

Founded in 2004 and certified by the U.S. Small Business Administration, NewWave provides customers and its partners with technical innovation and expertise in a wide variety of largescale, data-driven and analytic engagements with a strong emphasis in supporting federal healthcare. For more information, visit

About CMS:

The Centers for Medicare & Medicaid Services (CMS) is an agency of the U.S. Department of Health and Human Services. In addition to Medicare and Medicaid Programs, CMS administers the Children’s Health Insurance Program (CHIP), the Health Insurance Portability and Accountability Act (HIPAA), and much of the 2015 Medicare Access and CHIP Reauthorization Act (MACRA) law, including the Physician Quality Payment Program.

At the December 2016 conference, CMS shared recent statistics from the Agency for Healthcare Research and Quality’s National Scorecard. Due to the collective effort from those working to improve quality as it pertains to hospital-acquired conditions, results from 2010 to 2015 revealed that nationwide there were “approximately 125,000 lives saved, over three million fewer adverse events, 21% reduction in hospital-acquired conditions, and over $28 billion in cost savings.”